Operations Director / Head of Client Services (PR)

Job title : Operations Director / Head of Client Services (PR)
Location : Buckingham
Job-type : Permanent
Salary : £Competitive
Contact : Michelle Mumford
Reference : MM-6214

Are you an Operations Director (PR) OR Head of Client Services (PR) who is looking for an opportunity in an award-winning PR agency? BTB have partnered with one of their brilliant clients Neo PR as they search for a senior to join their team and help drive the agency forwards and being a part of their growth journey. You will have been working within an agency and have progressed to PR Account Director level, but you may be keen to be in a role that is no longer client-facing, but instead working in a commercial role where you are overseeing the accounts team, managing recruitment and ensuring that the agency are balancing resources against workload. You will have a pr background and truly understand the world of PR, the challenges and want to be part of an established but growing agency. You will be able to spot opportunities and love coming up with creative ideas. You may be looking to step up into a Managing Director role in the future and be looking to grow your skills, or you be happy staying at Head of Client Services/Operations Director level. Neo are all about their people and so culture fit is incredibly important to them. You will come from a PR agency background, have experience in B2B sectors and you will be passionate about tech. This role can be full-time OR part-time and will be just one day a week in their beautiful office (although more if you want to). Salary is DOE.

The Company

BTB are proud to partner with Neo PR who are a brilliant tech PR agency that are based in Buckinghamshire, but are fully embracing this hybrid way of working. They are giving the option to work almost fully remote if you wish (just showing your face in the office once a week), but have an office space in case you prefer being around people. They have an impressive client base spanning the UK and internationally and work across sectors such as retail, healthcare, logistics, IT, Cybersecurity, professional services and marketing tech. Their client base is so broad that there is something for everyone to get excited about! Neo work with clients such as Manhattan Associates, Certes Networks and Jungheinrich UK. One of my favourite things about Neo PR, having worked with them for a number of years now, is their attitude and commitment to culture and their team. If you are looking for a 'home' where you feel safe, nurtured and valued then I think you will fit in well. They offer a brilliant benefits package from pension, flexi-working, training and development allowances, incentives, rewards and some of the best socials and Christmas treats that I have seen! Oh and not forgetting Sam their office dog, he is guaranteed to bring a smile to your face.

The Role

As Operations Director OR Head of Client Services you will be overseeing and managing the accounts teams, leading the agency, managing recruitment and you will be commercially aware, ensuring that resources are balanced about workload. This is not a client-facing, hands on PR role, but you will need to understand the PR industry to know the challenges and spot opportunities. There is huge scope for this role to grow and develop with you, offering you the chance to make your career aspirations a reality. Does the idea of running an agency excite you? Neo PR can make it happen.

About You

You will absolutely love PR and have a passion for the tech space! Ideally you will be coming from a B2B background, or at least worked on a few B2B clients previously having worked your way up to PR Account Director level within an agency. If you have consumer experience but can tell me why you love B2B tech then our client will also be interested in hearing about you.

  • You will have some experience in managing or mentoring more junior members of the team, offering guidance and nurturing them in their career

  • You will be commercially aware and enjoy looking at how teams are resourced, coming up with innovative ideas

  • You will love people and will enjoy being involved in recruitment, identifying people who will fit the team well

  • You will be able to spot opportunities in the market, keeping up with competitors and doing things better

  • You will be strategic and will work with the Director to keep driving the agency forwards

  • Experienced in managing delivery of workload and managing the teams who will deliver

  • An eye for detail and able to spot holes in the delivery, ensuring that processes and quality are constantly improving

  • Take ownership over results and comfortable with responsibility

  • You will adapt easily to different situations

  • You will have worked your way up to PR Account Director level

This role is mostly remote, but it can also be based in their Buckinghamshire office so get in touch today, I have so much more to tell you!

BTB are excited to be partnering with Neo PR exclusively and will be managing all applications for this role. To find out more apply today or send your CV over to me and we can have a chat about them in more detail.