Client Services Director/Senior Account Director

A highly strategic client services and project leadership professional with extensive experience guiding large-scale B2B and B2C initiatives across diverse industries, including professional services, technology, travel, and finance. Skilled in building trusted client partnerships, managing multifunctional teams, and delivering impactful integrated campaigns that drive growth and engagement. Adaptable in both hands-on delivery and high-level strategic roles, with a proven ability to develop processes, support team growth, and optimise client satisfaction. Excels in collaborative environments that value creativity, clarity, and measurable results. Thrives in hybrid, flexible work settings and is committed to delivering value-driven solutions that align with client business objectives.

Key Experience & Expertise

• Led UK & EMEA client services teams within global and national marketing agencies, focusing on integrated delivery, client retention, and revenue growth
• Partnered with multinational brands on complex campaigns including brand identity, GTM strategies, and sales engagement programmes
• Managed multi-stakeholder relationships, negotiations, and contracts, ensuring high standards of client experience and operational excellence
• Developed and mentored high-performing teams, fostering collaboration and strategic thinking
• Delivered impactful pitches, RFP responses, and quarterly business reviews that secured long-term client commitments
• Experienced in both freelance and permanent roles, with a flexible approach to project scope and organisational needs

Style & Approach

They adopt a genuinely client-centric approach grounded in collaboration, trust, and a clear understanding of business goals. Their accessible communication style encourages transparency and shared ownership of outcomes. Works well with creative, digital, and strategic teams, seamlessly integrating efforts to produce consistent, high-quality results. Relentless in their pursuit of efficiencies and impactful solutions, they combines strategic insight with practical execution, making them an effective leader and partner.

Additional Information

• Broad region focus: UK & EMEA
• Preferred work environment: Hybrid, flexible on location with London or Birmingham options
• Salary expectations: Circa £70k–£80k for senior client services or project leadership roles; freelance rates £350–£400pd
• Immediate availability and open to freelance, FTC, or permanent opportunities, including supporting SME growth with process development and team scaling