Latest jobs in Client Services and Delivery
Agency Account Manager
£28,000 - £34,000 DOE
We are seeking a career-driven Agency Account Manager, to support our client's growing client services team, and accelerate through a focussed training and development path to Account Director within 12 - 18 months.For any Account Manager that really wants to join an agency that is thriving, and in a market that is very secure, then we would highly recommend you consider this genuine opportunity to immerse yourself in the world of Strategic Corporate Communications, working with leading household name brands. The salary depends on experience (£28 - £34k) and is based In Birmingham (post lockdown) and the salary once at AD level is extremely attractive indeed!Our Client Our client is very well established, and houses approx. 50 agency people across creative, consultancy, project management, account direction and development. They work with enterprise level clients, producing high-end corporate communications, providing clarity and engagement through design and storytelling.Their solutions are underpinned by depth of research, insight, and strategic planning. The creative output is realised through high end corporate reports, websites, video and more. You really get a sense of the strategic focus at this agency, as well as a very happy and motivated team.Their portfolio of clients is currently looked after by 3 Account Directors, with project delivery through a Project Manager, Consultant, creative and artworking studio. Due to the nature of the relationships they have with their clients (and the senior standing of those individuals), they are required to get very close to their clients and develop strong relationships.Due to consistent growth, the agency is creating an Account Management function that will allow for succession planning. This role will take the day-to-day account management from the Account Directors, whilst working towards becoming an AD within 12-18 months.As this agency's competitive advantage is in their thinking around the message and, whilst their consultancy team are primarily responsible for this, the best Account Managers and Account Directors need to be very well informed too. As a result, the successful candidate will spend 4 to 6 months learning as part of the consultancy team. This is to ensure that the Account Manager:Has strong knowledge and understanding of investor relations and corporate communications before working with clientsIs better equipped to solve client challenges and commercialise those solutionsIs able to work with the team at a level of understanding commensurate with our competitive advantageIs well set up to accelerate to AD level within 12-18 monthsThe Role Projects are mostly large and long, typically 4-7 months in nature. Specific responsibilities include:Responsible for client communication and client experienceWorking with internal teams to ensure successful, smooth and timely delivery of projects (project manager, studio, development and consultancy)Designing a critical project path with the client, with a view to fulfilling this requirement at project kick-offsEnsuring that critical path is delivered and flexed where necessaryChampioning the client within the businessGaining intimate knowledge of the agency's products and servicesAbility to identify opportunities mid-project, e.g. products and services that could improve customer experience and increase scopeAttending consultancy and design meetings (both internal and with the client) to ensure a comprehensive understanding of all aspects of the client's projectAbout You A minimum of 2 years' B2B Account Management experience through to SAM level.A real hunger to learn and excited by the learning journeyConfidence to ask the right questions and apply critical thinking to different internal and client scenariosExceptional communication skills both verbally and written you must be able to communicate at all levels of an organisationAn ability to build strong interpersonal relationships, both with clients and delivery teams within Jones and PalmerStrong organisational skills: you must be able to work to strict deadlines and negotiate timelines to ensure on-time deliveryExperience working on large, complex projectsTo apply for the role of Account Manager, please send your CV to us as soon as you can, or call us to chat it through more!
£48,000 - £54,000
Are you an agency marketing Senior Account Manager/Account Director, with healthcare advertising agency experience looking for a new challenge? We have a very exciting role in the Oxfordshire area within a very busy and successful agency. This role is £48k - £54k (DOE) with excellent company benefits and flex around working 2-3 days from home per week. This agency is based in a very modern office space which is easy to reach from all parts of Oxfordshire, Buckinghamshire and easily commutable from London, with free on-site parking.Our Client Our client is a well-established, successful agency, based in Oxfordshire, specialising in B2B healthcare for global markets. They work very closely with some of the biggest brands in the pharma sector, delivering award-winning brand solutions, product campaigns, iPad presentations, websites, print adverts, mailers, and more. This busy agency has had vast growth over the last eighteen months and is aiming to continue growing in the future.The Role Due to recently winning new business, they are looking for an experienced Senior Account Manager looking to take the leap to Account Director or an Account Director looking for their next challenge. This role involves managing Junior Account Managers as well as overseeing some of the agency's biggest accounts, focusing on successful project delivery and building and growing client relationships. You will be responsible for the strategy and development of your clients, using your industry knowledge and expertise to influence stakeholders. You will also be a hands-on account contact, managing the communication between the senior level client and the creative teams. The role will include supporting on pitches, scoping new projects, managing briefs through the in-house creative studio, managing budgets, creating status reports and file management.There will be a mix of promotional and non-promotional projects, traditional HCP advertising, pharma campaigns including consumer targeted social media campaigns.This is a fantastic opportunity to join a very successful marketing agency with generous company benefits which include 28 days holiday (plus bank holidays), an excellent pension scheme, private medical insurance and a day off for your birthday!About You You will be successful in this Account Director role if you:Have a minimum of 2 year's previous healthcare agency experience or have a science degreeHave previously led key client accountsAre degree educated (or equivalent)Have demonstrable experience with research and strategyHave managed Stakeholders at all levelsHave experience with the scoping, planning and delegation of large-scale projects and campaignsHave an understanding of how pharmaceutical drug campaigns workAre a strong multi-tasker who enjoys working in a fast-paced environmentAre a big thinker, who isn't afraid to ask questions or challenge the briefIf you like the sound of this, please get in touch as soon as you can or send your CV across in the first instance..
Account Manager / Senior Account Manager
£35,000 - £47,000
Are you an agency marketing Account Manager/Senior Account Manager, with advertising agency experience, looking to put down roots in Oxfordshire within a secure and thriving agency? This role is £35k - £47k (DOE) with flex around working 3 days from home per week. With stylish, modern offices, their workspace is easy to reach from all parts of Oxfordshire, Buckinghamshire and easily commutable from London, with the bonus of free on-site parking.Our ClientOur client is a well-established, successful agency, based in Oxfordshire, and specialising in B2B healthcare for global markets. They work very closely with some of the biggest brands in the pharma sector, delighting their clients by leveraging their knowledge and experience to deliver winning brand solutions, product campaigns, iPad presentations, websites, print adverts, mailers, and more. This busy agency has had vast growth over the last year, and with the potential for further expansion, there are plenty of opportunities for career development to match.The RoleDue to some recent business wins, an Account Manager/Senior Account Manager opportunity has arisen to work as part of a highly creative, collaborative and talented team. Producing work of the highest standard, this role involves overseeing some of the agency's biggest accounts. You will be responsible for the strategy and development of your clients, using your industry knowledge and expertise to influence stakeholders from manager to director level. You will also be a hands-on account contact, playing a focal point between the client and creative team, scoping projects, project managing briefs through the creative and junior client service teams, budget management, status reporting, and file organisation.This is an exciting opportunity to also be a voice at the table; providing creative and strategic input where appropriate as well as issue identification and problem-solving throughout the project life-cycle.There will be a mix of promotional and non-promotional projects, traditional HCP advertising, pharma campaigns including consumer targeted social media campaigns.About YouYou will be successful in this Account Manager role if you:Have a minimum of 2 year's previous agency experienceAre degree educated (or equivalent)Have demonstrable experience with research and strategyHave managed Stakeholders at all levelsHave experience with the scoping, planning and delegation of large-scale projects and campaignsAre a natural multi-tasker who stays cool-headed under pressureAre a big thinker, who isn't afraid to ask questions or challenge the briefIdeally, come from a pharma / healthcare comms background, or at least have an interest in pursuing a career in this sectorIf you like the sound of this, please get in touch as soon as you can, or send your CV across to apply.
Freelance or Interim Account Managers (Corporate Communications)
We have a number of clients that specialise in investor relations and corporate communications, who tend to need some temporary support during their reporting season. Hence why we are keen to hear from any client services professionals, from Account Executives to Account Directors, with previous relevant experience. Whether you are a senior strategic client consultant with sustainability and annual reporting experience, or perhaps you are at an AM level with previous reporting experience, I'd love to hear from you.
Freelance Account Managers/Senior Account Managers (Pharma)
We are keen to speak to any agency freelance AMs/SAMs with previous pharma ad agency experience. We are looking for established client-facing AMs and SAMS with a history of delivering on HCP communications, integrated pharma marketing, along with other promotional and non-promotional collateral for your clients in the past.If you have experience delivering any other high science pharma projects, that would be a big bonus!Just get in touch with me for more info!
Calling all AEs, AMs, SAMs!
Sometimes we are early in discussions with our clients before we advertise our roles on this page. And, I am getting busy! If you are in agency client services, whether integrated or digital, actively looking or keeping an ear to the ground, I’d love to talk to you! Please send your cv through this process or call me, any time.