Latest jobs in Client Services and Delivery
Birmingham, Birmingham, England
£28,000 - £30,000
Are you an Account Manager looking for a new challenge at a fun full-service creative agency? I have the pleasure of working with a creative marketing agency that works on B2B and B2C projects across a range of sectors including sales, finance, health, well-being and retail. If you would like a role where no day is the same and enjoy managing projects with lots of moving parts, then this could be the perfect move for you. The role will be based in Birmingham, however, the agency will be offering flexible working post the pandemic with a blend of working from home and office working. This is a permanent role and comes with a salary of £28k-30k DOE.The Role As Account Manager, you will be responsible for managing project delivery and coordinating work through the strategic and creative teams, as well as working closely with freelancers. You will be the main client contact on your accounts, working with your clients to determine the project scope and briefing the agency team.You will really get to know your client's business to help execute the best possible outcome for their campaigns and will oversee and manage the project schedules and budgets. You will be super organised, manage resource timelines to meet the client's expectations, whilst juggling a number of projects at different stages.About you Have agency experience, working across creative projectsEnjoy being client-facing and get a buzz from making their ideas come to lifeHighly organised and love digital and print projectsLove to keep on learning and like to keep up to date with trends in your client's sectorsGreat attention to detail and ensuring work is executed to briefAdaptable when projects take a change in directionAmbitious and want to climb to Senior Account Manager over a period of timeExperienced in writing content but this is not essentialIf you like the sound of all of the above, please get in touch with your CV asap!
Media Planning Director *REMOTE OR PART-REMOTE*
Milton Keynes, Milton Keynes, England
£60,000 - £80,000
Are you a senior-level Media Planner with strong B2B and digital media planning experience? This permanent opportunity comes with a salary of £60-£80k (DOE) and can be based in Milton Keynes, or part remote or fully remote, with key meetings in the office (all very flexible).We have a long-standing relationship with this B2B digital marketing agency, fluent in demand generation, and have placed many a happy employee there. Their headcount is approximately 50 strong, including creative, marketing, media and client services. They are fluent in modern demand generation and have a client base of leading global brands. They are all about building strong connections with new and existing audiences through innovative digital marketing. The culture is collaborative and supportive, and ideas are encouraged across the business.They are looking to take on a new Media Planning Director to lead one key client in the tech space. The role works with the Chief Strategy Officer to plan and execute brand campaigns that align with the developed brand strategy.Key tasks and responsibilities are to:Manage key senior day-to-day client relationships and oversee the client brand media planning process from inception through final delivery, representing and advocating for the client's goals at all stages of the planning process.Integrate offline and digital media channels, either within countries, within regions, or on a global level, which might include OOH, TV, Press, SEM, SEO, Paid Social, Programmatic, et al., into a single, platform-agnostic media plan that delivers client results first and foremost.Responsible for and presenting media objectives and learning agenda documents for larger efforts and quarterly/annual planning, ensuring that all deliverables meet the highest standards of strategic excellence and deliver against the brief and client needs.Proactively identify client and agency business opportunities to drive innovation and impact aligning with Client Relationship Directors to showcase the agency's exceptional capabilities.Develop and mentor members of the media team across offices, overseeing and taking responsibility for their professional development and growth, giving special consideration to the individual talent and growth plans of members of your team.About YouWith a passion for brand planning and B2B marketing, you will strive for creativity and excellence in the campaign plans that you develop and deploy into market. Using your cross media planning experience, you will be at the forefront of crafting plans that meet the standards expected of their clients, which deliver measurable growth of brand presence as well as business results by way of linking with demand campaigns or achieving increases in market share.You enjoy the B2B space and have a passion for Digital Media Marketing.Other than that, you will come with lots of positivity and enjoy collaboration and solving problems with the wider team.To apply for the role of Media Planning Director, please send your cv to me as soon as you can. Plenty more to tell you!
Events Project Manager
Swindon, Swindon, England
up to £30,000 DOE
I'm currently working with a leading events agency based in Swindon that is looking to add a Junior Logistics Project Manager to their hardworking and supportive team. You will be responsible for managing all aspects of small and medium-sized events for a range of exciting clients, delivering high-standard projects across a mix of sectors. This is a permanent role offering a salary of up to £30K (DOE). This role offers flexible working post the pandemic and will be office-based 2-3 days per week. The RoleCo-ordinating technical aspects of the delivery of events, liaising with stakeholders including suppliers, venues and internal colleaguesYou will support with delivering the project to the agreed budgets, including any internal/external costsHelp with organising the kit onsite and in the warehouse, checking all event equipment is prepped and readyManage kit delivery from external suppliers, ensuring its working before delivering to the venueYou will support onsite and be responsible for production which will include all health and safety aspects, site control, problem solving etc., to ensure smooth delivery of the eventYou will manage technical teams onsite ensuring event schedules are metYou will be responsible for all onsite technical aspects of an event from build, operation and strikeWorking alongside the Project Manager to ensure timelines are managed adequately for the delivery of the projectYou will work closely with the Studio team to ensure they understand and deliver on the technical requirements for each projectProduce set plans and support with any issues the warehouse team faceCreate technical plans for each project which will include health and safety info, CAD drawing and rigging informationSupport the finance team with obtaining purchases and onboarding new suppliersAbout YouYou will have worked in a similar role and have around 2 years events experience and be looking to join a company where you can progress and grow. You have managed projects in the past with a knowledge of video lighting and audio, love technology and want to keep up to date with tech innovation. You like being organised and supporting the team and helping come up with solutions to project challenges. You have a positive attitude and are always up for learning and developing your skills. Please send your CV across today to apply for this fab new role!
PR Account Director (B2B)
Birmingham, Birmingham, England
Are you a PR Account Director looking to join a global integrated agency in their Birmingham office? I have the pleasure of working with an incredibly well-known agency that is looking to grow its PR and social team due to exciting new business wins and general growth with a senior-level PR. Not only does this agency work on some exciting global brands, offer an impressive career path and training that is second to none, AND allow the team to work on big brands, they are also a close-knit team, in a great location with lots of flexibility. As PR Account Director, you will have strong proven experience in B2B PR ideally coming from either professional services, manufacturing, automotive or tech (or a mix of all!). Not only will you have experience in these sectors, but you will be incredibly passionate about them. You will be working in a role where you have been getting involved in developing proposals and pitching for new business, working with an existing portfolio of clients to grow their accounts, while spotting new opportunities in the market. You will have a passion for storytelling and understand that no matter how senior you become, content creation will always be an important part of your role. This role is based near Birmingham, and you will be in the office 2 days a week, allowing lots of flexibility to work from the comfort of your own home! This is a permanent, full-time role. Salary is highly competitive, and we can't wait to talk you through all of their benefits! This role is based near Birmingham and commutable across Warwickshire and the West Midlands.The CompanyOur client is an award-winning, global integrated agency with offices across the UK. They have an impressive portfolio of high-profile global brands across both Consumer and B2B sectors. Our client offers a brilliant culture that is filled with ambition, support and an openness that allows everyone's opinion to count. They have a great benefits package and are always looking at how they can improve their employee's experience. If you join this team, you can be sure to have access to constant learning and development to allow you to grow in your career. And talking of careers, you can be sure to have a strong career development plan, allowing you to reach your goals quickly. Honestly, the list of benefits is almost endless!The RoleAs PR Account Director you will be a senior in the team leading and delivering campaigns across existing clients and also driving new business activities. You will put your clients at the heart of what you do and will be consultative along the way. You will lead juniors in the team and love to nurture others and see them grow. You will also be managing social media campaign planning as well as PR.About YouProven strategic experience, meeting clients and developing strategies across PR and social mediaYou will enjoy being consultative and pride yourself in offering the best service for your clientsYou won't be afraid to write a press release or contact the media even at your level!You will have strong social media experience and keep up to date with the latest trendsYou will enjoy developing proposals and pitching for new business, this will come naturally to youYou will be a team player and enjoy working as part of an ambitious and fast-paced teamYou will have experience in B2B PR, experience in professional services, tech, manufacturing or automotive are desirableYou will be commercially minded and able to spot good opportunities in the industryYou will be creative and enjoy coming up with new campaign ideas and have a strategic mindIf you are looking for your next role and like the sound of this agency, then please get in touch ASAP as our client will interview straight away!
Account Director *REMOTE*
£45,000 - £50,000
Are you an agency Account Director, with strong corporate communications experience and keen to join a very secure, thriving and highly supportive agency to continue your career? We are working with a leading strategic creative consultancy that is looking to appoint a new Account Director, to accommodate growth. The role comes with a salary of £45 - £50k, dependant on experience, and a great benefits package. This role will be remote.Our Client This agency is an employee-owned strategic creative consultancy. They specialise in annual reporting, digital, engagement and brand communications and operate from offices in London, Edinburgh, Warwick, Manchester and Dubai.Their strategic and creative teams bring insight, communications, stories and messages to life to turn their clients' ambitions into reality. They are experts in reporting, brand, employee experience and sustainability. Working together, they create multi-channel content that drives reporting, messaging, marketing and campaigns to deliver a truly integrated experience for our clients' stakeholders and audiences. Their services include everything from digital to print, film and presentations.They provide a positive, progressive and collaborative working environment where getting on with people to deliver great work is just as important as skills and experience.The Role The role of the Account Director is to work across a diverse portfolio of clients, delivering integrated and strategic corporate communications. Specialising in Annual Reporting, the Account Director works with their print, digital, design, brand and specialist teams to deliver creative and innovative solutions.The purpose of the role is to take the lead on client service, projects and ensure commercial success.You will enjoy managing and overseeing the work of a team of Account Managers and Account Executives, costing and scoping and offering strategic solutions to a mix of enterprise-level clients, across various sectors. The clients are very invested in the work the agency deliver which makes for a positive, inclusive experience.About You Have experience working on reporting or employee engagement projects with a good understanding of design processesYou have delivered both print and digital projects to an excellent standard, ensuring projects are delivered on time and to budgetExperienced at working with a mix of brands, across different sectors, leading on accounts and being the main point of contactPreviously led and coordinated new business proposals and comfortable presenting to clientsMulti-tasker with a good ability to prioritise tasks whilst working under pressureManaged projects which can run for a long period of time with lots of detail and moving partsAdaptable to different processes and the ability to implement new ideas when neededWant to work in an agency where you can be dedicated to the account handling team and take responsibility for account growthTo apply for the role of Account Director, please send your CV to me asap!
Account Manager / Project Manager *SORRY, ROLE NOW ON HOLD*
Hemel Hempstead, Hertfordshire, England
We have the pleasure of working with a new and driven agency looking to add an Account Manager (up to £30K DOE) to join their growing team in Hemel Hempstead due to expansion. This digital agency is looking for an account handler who is flexible and keen to learn, with the ability to work individually or as part of a team. The role will be varied between hands-on account and project management and will have the opportunity for growth in the future.Key Responsibilities:Manage projects and client relationships, working collaboratively with the agency team and external suppliers to meet client goalsIdentify opportunities to grow business with existing clientsService multiple clients concurrently, being organised and meeting deadlines.Keep accurate records of client transactionsAbility to gain product knowledge - to advise and sellWork directly with the MD and CTO to ensure the smooth running of all campaignsTravel across the UK to meet with suppliers will be essential, with occasional overnight staysMaintain strong supplier relationshipsOperate as the main point of contact for assigned suppliersSource new suppliers to work with when requiredUse excel and other dedicated software to keep track of existing supplier's volumes, costs and conversionsAbout YouYou are a pro-active Account Manager who enjoys working on digital campaigns whilst being organised, scheduling work with the relevant teams and managing client budgets and schedules. You enjoy working closely with the internal team and external suppliers to deliver successful campaignsYou like keeping up to date with industry trends and want to work within a smaller agency where you will have room to develop and progress.You have worked in either a Marketing, Design, or Advertising agency and are now looking for your next role.If this role sounds like it could be the right move for you, please send us your CV!
Uxbridge, Greater London, England
Our client is a very well-established brand and design agency that works with some of the biggest names in retail. They are now looking for an Account Manager to join their Client Services team, working across retail projects for POS and packaging, based in the client's office in Uxbridge (either 5 days per week or part remote ). The agency is a very collaborative bunch; working closely with their clients to create a mix of design executions for digital and print experiential projects. If you love managing fast-moving project briefs and get a buzz from achieving the best results for your client's then this role would be for you! This is a permanent role offering a competitive salary.The Role You will work alongside a Senior Account Manager and Account Director, based full-time in the client's very modern Head Offices in Uxbridge, which has onsite parking and a free shuttle bus from the station to the office. You will be responsible for overseeing end-to-end project delivery including, creating schedules, booking in resource, gathering costings and working closely with designers to ensure they create the best quality artwork, which fits the brief and exceeds client expectations.About You You are an Agency Account Manager with retail brand experience (an understanding of POS would be an added bonus)Have previously delivered both print and digital projects for retail brandsYou want to join an agency and have the opportunity to progress in your career to Senior Account ManagerHave a very positive can-do attitude with a curiosity to keep learning and developingLove a challenge and enjoy bringing solutions to the tableBe confident to run with client briefs and not afraid to make suggestionsAn understanding of Trello would be an advantage for managing projects with the design teamIf all of the above sounds interesting, please send your CV across to apply for the role, or call me to discuss it further.
Account Director *SORRY, ROLE NOW PLACED*
Royal Leamington Spa, Warwickshire, England
£40,000 - £45,000
Are you an agency Account Director looking for a new challenge? We're working with a lovely creative communications agency in Warwickshire that works with B2B clients across a variety of sectors and they're now looking for an Account Director to join their team. This is a permanent role and comes with a salary of £40-45K(DOE). The agency is easily reached via Stratford upon Avon, Warwick, Coventry and surrounding areas.Our ClientOur client is a successful B2B agency that loves creating solutions for their client's challenges. They love people who can think outside of the box, are pro-active and enjoy being part of its collaborative, fun and motivated team.The RoleYou will support the account management team, overseeing multi-channel project delivery, enjoy strategically managing client accounts, planning presentations and making project recommendations. You will be experienced with managing other account handlers and delegating a busy workload across a team, as well as forecasting and planning for multi-market opportunities.This role will be home-based, to begin with, and post the pandemic, will be based in the agency offices. Flexi-working with 1-2 days per week from home will be an option, depending on the needs of the team and the client projects.Plenty more to tell you about this fab opportunity, so if you're interested, please send your CV across in the first instance or give me a call to have a chat!
Creative Recruitment Consultant
Stratford-upon-Avon, Warwickshire, England
£competitive with uncapped bonus & flexible working
Beyond The Book is a specialist recruitment consultancy working within the Creative, Marketing and Digital Industry. We are based in a beautiful countryside setting just outside of Stratford-upon-Avon, with free parking on site and a very flexible approach to the working week. We believe that we have created a relaxed, enjoyable and autonomous culture that makes working at Beyond The Book a different experience from the majority of other recruiters. Our values are centred around integrity, quality, being experts in our field, and creating meaningful, long-term, relationships with candidates and clients. As such we have built a team of like-minded and motivated consultants, who have a real understanding of the sectors they lead. All our consultants have a passion for delivering fantastic results to our clients and genuinely helping to further the careers of Creative and Marketing professionals, across the UK. A Beyond The Book Recruitment Consultant If you are currently working in a Creative or Marketing related discipline (non-recruitment) and love working with people or have significant experience in creative recruitment for this industry, and could do with a refreshing change, then we would love to have a chat. You may have some perceptions around what working for a recruitment company is like, especially through direct experience over your career to date; we can’t speak for other recruiters but here are a few potential fears, addressed: “Recruitment is all about targets and I’m not sure I want to be in sales” Our focus at BTB is very different. Of course, our business needs to earn income but we 100% believe that if we make smart choices, take a long-term approach to all that we do, and service our client’s requirements with fantastic people, not CVs, then the income follows. And it does. “Don’t recruiters have to work every evening?” We are very targeted and discerning in our candidate search and this ensures we have fewer but deeper conversations with candidates. Sometimes you need to talk to people out of work hours, but we balance this by having a very flexible approach towards the working week. “I can already hear people saying, “why have you jumped to the dark side?”, and I really want to be proud of my career choice” For people who currently work in the industry itself, you will find the way our consultants' work is strongly aligned to your experience. Recruitment must be about business strategy, marketing, content, account management and relationship building and as such the switch to recruitment isn’t as big as you’d think!Day to day responsibilities will include: Proactively building your brand and marketing yourself and your creative sector Building your network of advocates and future candidates within your sector through a memorable experienceRunning complete recruitment campaigns, from brief to placement, to include:Face to face client briefingsCreating interesting and compelling job copy to deploy across multiple channelsSearching and engaging prospective candidates through multiple channelsCandidate management from initial telephone contact, through to internal interviews, interview prep and placement negotiationAll client contact throughout the candidate search, to placementWorking with existing clients, building relationships, and ensuring our high service standards are always delivered, with exceptional end to end recruitment solutionsIdentifying and acting on all opportunities to develop relationships with existing clientsCreating business opportunities by networking and making connections with new companiesDeveloping a deep knowledge of current and potential clients, and the industry we serveGenerating content to be deployed through social media and email, to include written, video and podcast contentYour skills and qualities: Experience working with creative industry people, including Design, Motion, Copywriting, Art Direction skill setsA natural people person with strong relationship building skills and a genuine desire to build relationshipsA self-starter with high levels of motivation and goal orientatedA proven ability to work on multiple projects at the same timeSomeone who values planning and can think strategicallyA good level of business acumen with a commercial outlook that underpins day to day decisionsSolution focussed with the ability to solve problems creatively and quickly A strong team player - not just a cliché - you truly understand (and enjoy!) the benefit of teamwork and behave and communicate accordinglyStrives to continuously improve and happy to work on areas of personal development An inquisitive, positive, outgoing personality and a good sense of humourMust have own transport The Package: Competitive salary, including uncapped bonus Very flexible working Company iPhone and laptopFree parking onsite and easily accessible location If you would love to be part of a growing business that is looking to change the perception of the recruitment industry, then please apply now or call Adam to discuss it further!
Account Manager / Senior Account Manager
Oxford, Oxfordshire, England
£35,000 - £47,000
Are you an agency marketing Account Manager/Senior Account Manager, with advertising agency experience, looking to put down roots in Oxfordshire within a secure and thriving agency? This role is £35k - £47k (DOE) with flex around working 3 days from home per week. With stylish, modern offices, their workspace is easy to reach from all parts of Oxfordshire, Buckinghamshire and easily commutable from London, with the bonus of free on-site parking.Our ClientOur client is a well-established, successful agency, based in Oxfordshire, and specialising in B2B healthcare for global markets. They work very closely with some of the biggest brands in the pharma sector, delighting their clients by leveraging their knowledge and experience to deliver winning brand solutions, product campaigns, iPad presentations, websites, print adverts, mailers, and more. This busy agency has had vast growth over the last year, and with the potential for further expansion, there are plenty of opportunities for career development to match.The RoleDue to some recent business wins, an Account Manager/Senior Account Manager opportunity has arisen to work as part of a highly creative, collaborative and talented team. Producing work of the highest standard, this role involves overseeing some of the agency's biggest accounts. You will be responsible for the strategy and development of your clients, using your industry knowledge and expertise to influence stakeholders from manager to director level. You will also be a hands-on account contact, playing a focal point between the client and creative team, scoping projects, project managing briefs through the creative and junior client service teams, budget management, status reporting, and file organisation.This is an exciting opportunity to also be a voice at the table; providing creative and strategic input where appropriate as well as issue identification and problem-solving throughout the project life-cycle.There will be a mix of promotional and non-promotional projects, traditional HCP advertising, pharma campaigns including consumer targeted social media campaigns.About YouYou will be successful in this Account Manager role if you:Have a minimum of 2 year's previous agency experienceAre degree educated (or equivalent)Have demonstrable experience with research and strategyHave managed Stakeholders at all levelsHave experience with the scoping, planning and delegation of large-scale projects and campaignsAre a natural multi-tasker who stays cool-headed under pressureAre a big thinker, who isn't afraid to ask questions or challenge the briefIdeally, come from a pharma / healthcare comms background, or at least have an interest in pursuing a career in this sectorIf you like the sound of this, please get in touch as soon as you can, or send your CV across to apply.