Latest jobs in Client Services and Delivery
up to £30,000
My client is looking to add an Account Manager (£25-30K DOE) to their team in Central Birmingham. This fun and very creative agency create campaigns for both large and small clients across multiple sectors. If you are looking for a role with lots of hands-on project delivery across advertising, design, branding and digital then this role could be the role for you! No project is the same and they really care about the content they create and delivering creative work to exceed client's expectations.Key Responsibilities: Regular communication with clients for campaign requirements and project objectivesSupport with the day-to-day running of campaigns and client accounts, supporting the agency team with developing campaign strategy and execution of campaigns across a mix of media channelsManaging creative assets through the agency studio team and support senior team members with the management of the studio scheduleEnsuring projects are delivered to brief and on time, meeting and exceeding client expectationsContent planning, production and scheduling (organic and paid) across Facebook, Instagram, Twitter and LinkedIn for a variety of different brandsMaking recommendations on which are the best creative channels to use to target the right audience and deliver the best results for the clientSet up social ads and optimising the ads to target the right audiencesCreating contact and status reports, costings and general admin responsibilitiesCopywriting for social content, blogs and emails newslettersProduction co-ordinator on film shoots (pre, post and during delivery) for social media contentDelivering email marketing campaigns and creating reports to showcase campaign resultsCarrying out competitor research relevant to the client or project for pitches, proposals and presentationsAbout You You enjoy working as part of a creative team, delivering multi-channel campaigns and being dedicated to your clients. You have worked either in-house or at a creative agency managing projects for a minimum of 1 -2 years. You are motivated and enjoy delivering projects across channels that may be new to you, but you have a very positive and can-do approach to learning. You are excellent at juggling a high volume of projects at one time and can be quick to react when project priorities need to change. You want to work for an agency where you can stay for the long term and progress to Senior Account Manager over a period of time.For more info, please send your CV across as soon as you can!
Senior Account Manager / Account Director *FULL OR PART-TIME*
I am working with a lovely Design and Marketing agency that is looking to add a Senior Account Manager/Account Director (Up to £40K DOE) to their small team in Northampton. If you enjoy making an impact through the campaigns you deliver and are looking for a new opportunity, then this could be the role for you. This agency is offering full or part-time working hours and a huge variety of clients and project types to work across, with smaller businesses as well as larger global clients. Responsibilities will include:Exceptional client management and communicationDelivery of brand development projects including websites, digital, brochures, and social campaignsCo-ordination of projects between Client Services and Design Efficient trafficking of jobs through studio· Setting up new jobs in line with agreed process· Job reconciliation and closing down· Approval and proofing – reading and visual aspects to brief, approval from AD· Sourcing print and merchandise when required · Supporting with new business opportunities and pitching · Flexible to take on ad hoc tasks as needed – could be anything within reason! · Continual agency process and management development · Agency and client KPI reporting/tracking as requested to demonstrate performance, current status and areas for improvement· Freelancer management Talents:Exceptional project and time management Great communication and organisational skills Personable and level headed at all timesA collaborative style of workingStrong and confident in decision makingFull of ideas and able to make things happenIncredible eye for detailExtremely diligent and organised If you like the sound of all of the above, please get in touch with me as soon as you can, or pop your CV across and we can go from there!
Account Manager / Project Manager
We have the pleasure of working with a new and driven agency looking to add an Account Manager (up to £30K DOE) to join their growing team in Hemel Hempstead due to expansion. This digital agency is looking for an account handler who is flexible and keen to learn, with the ability to work individually or as part of a team. The role will be varied between hands-on account and project management and will have the opportunity for growth in the future.Key Responsibilities:Manage projects and client relationships, working collaboratively with the agency team and external suppliers to meet client goalsIdentify opportunities to grow business with existing clientsService multiple clients concurrently, being organised and meeting deadlines.Keep accurate records of client transactionsAbility to gain product knowledge - to advise and sellWork directly with the MD and CTO to ensure the smooth running of all campaignsTravel across the UK to meet with suppliers will be essential, with occasional overnight staysMaintain strong supplier relationshipsOperate as the main point of contact for assigned suppliersSource new suppliers to work with when requiredUse excel and other dedicated software to keep track of existing supplier's volumes, costs and conversionsAbout YouYou are a pro-active Account Manager who enjoys working on digital campaigns whilst being organised, scheduling work with the relevant teams and managing client budgets and schedules. You enjoy working closely with the internal team and external suppliers to deliver successful campaignsYou like keeping up to date with industry trends and want to work within a smaller agency where you will have room to develop and progress.You have worked in either a Marketing, Design, or Advertising agency and are now looking for your next role.If this role sounds like it could be the right move for you, please send us your CV!
I have the pleasure of working with one of the largest creative communications agencies in the Midlands that is looking for a Strategic Planner (£50k DOE) to join their collaborative team. This agency is a large team of around 300 strong, working across campaigns and live events for both B2B and B2C clients. This position sits in the campaign team, using their research and strategic experience to feed valuable insights into the creative strategy. The role is based in part, in the Worcestershire area.If you enjoy forward planning and love to incorporate research into Marketing and Creative strategy, then this could be the role for you! This agency is looking for someone who loves generating ideas and interpreting research findings into successful campaigns. You will have the support of a small research and insights team. About You You enjoy looking at strategic ways to execute creative through multiple channels and leading and supporting on creative pitches. You have worked for either a creative or marketing agency where you have sourced research and supporting data and have the knowledge of how different channels can be most suited to a variety of creative ideas.You have excellent writing and presentation skills and enjoy multi-tasking whilst working across a large range of projects. You're a problem solver who loves to keep on learning from the different challenges creative briefs can bring. You have had involvement in both B2B and B2C projects for internal and external communications and often successfully make recommendations work across multiple channels. Skills Ability to independently source supporting data and researchHave a proven research background and detail orientated analytical skillsAbility to work across a broad range of client categories and very different consumer groupsStrong interpersonal, organisational and supervisory skillsExcellent creative problem-solving skills when working independently and in a large teamExtensive and practical marcomms knowledgeHave previously supported a creative team with the best ways to implement planning, research, insight and developmentIf this sounds like you, I have plenty more to tell you, so please get in touch with your CV today!
Digital Platform Project Manager
£34,000 - £38,000
Are you a Digital Project Manager looking for a new challenge in the Brighton area? We are working with an innovative creative technology agency that is looking to add an experienced Digital Project Manager (£34-38K DOE) to their growing team.The AgencyThey are a creative technology agency, dedicated to creating powerful virtual experiences and enduring content for healthcare brands. From strategy through to tactical delivery, they fuse bold creative ideas with an ecosystem of technology to push the boundaries of what’s possible.Their virtual meetings platform powers digital events, webinars, and hybrid meetings for healthcare professionals across the world. They care about their team and agency culture, and all work together in a very collaborative way. The RoleThis growing agency is looking to add a Digital Project Manager to their team who enjoys the technical side of digital and sees digital as being their future career. You will provide leadership and direction from project inception through to implementation.You will be responsible for serving as a platform specialist pre, during and post event and work towards establishing an excellent working relationship with their clients and internal stakeholders. You will manage multiple projects and platform builds and already have knowledge of technology and full stack development.You will have combined knowledge of technology, UX design, digital tactics and project management which will help you identify what is, and is not, possible.Project ManagementEnsure that projects are delivered on time and on budgetDrive and support the day to day running of projects, managing your own projects and assisting colleagues with theirsDevelop clear specification documents prior to development kick-offAlign regularly with clients, internal Account Managers, Developers and the onsite delivery teams, you will plan and seamlessly execute projects while keeping everyone up to date with progress, and remove blockagesManage development and design resources including development status, specifications, schematics, detailed project plans, timesheets and financial controlAbility to develop innovative and effective user experiences Client HandlingBuild strong relationships with clients, develop briefs, wireframes, technical specifications and business opportunitiesManage client expectations by keeping them fully appraised of project progress and aligning regularlyGuide the client and additional stakeholders with regard to best practice for all services and solutions Quality control and processEnsure high quality standards are adhered to, including testing, documentation and release schedulesManage and maintain client content updates via Content Management SystemsManage and maintain security and data privacy standards and protocolsKey skills and measurable requirements:Highly organised with ability to work to strict deadlinesPerfectionist with a keen eye for detail and quality assuranceStrong communication skills, both verbal and writtenStrong technical understanding of the complete development processA positive attitude to problem-solving To apply for the role of Digital Platform Project Manager, please send your cv to me asap!
£50,000 - £60,000
An opportunity has landed for an Account Director to join a highly creative Brand Experience agency. The role will take the lead on a leading sports brand, and support the growth of the agency. It comes with a salary of £50-£60k, depending on experience, and can be based remotely, with a minimum of 1 day per week at their new offices in central Birmingham.Our ClientOur client is a well-established and award-winning design agency, specialising in consumer brand experiences. They work with mainly retail brands with audiences in their teens and 20s - with a big appetite for fashion, sport, gaming and music. They also work with luxury clients who are at the cutting edge of design and fashion. Their team is passionate about their work and is building a team of talented people who have an affinity and/or passion for fashion, lifestyle, sport, gaming, music and culture. Whilst they have a central hub in the Midlands, their expanding team can work with a minimum of 1 day per week at the central Birmingham office.They create brand experiences that connect with audiences in the digital and physical space and work with Designers and Filmmakers to realise their concepts.The RoleThis Client Director role, reports to the Senior Client Director and is supported by a growing account management team. You will take the lead on a sports brand, and get to work on other business as the agency continues to grow. Your time will be spent working closely with your client to build and maintain a great relationship; lead all projects and champion excellence from others and support the growth of the agency through networking of your current relationships in your own network.About YouYou'll get on mighty fine at this agency if you are:Self-sufficient with the ability to manage a variety of project types/complex projectsBrilliant at getting in front of new clients (so new business development skills are key)Excellent relationship building skills with new and existing clientsGreat client development skills - demonstrating growth of accountsBackground in retail, experiential, digital experiences at retail, etc.Pitch experience and successUK based - required in the office once/twice a week depending on locationAn interest in sports brands/footballTo apply for the role of Client Director, please send your cv to us asap!
Account Manager / Senior Account Manager
£28,000 - £32,000
Are you an agency Account Manager / Senior Account Manager looking for a new challenge within a B2B marketing communications team close to Central Birmingham?Our client is a very successful Marketing Communications and PR agency that specialises in BTB communications and they're looking for someone who loves being responsible for maintenance and growth of allocated accounts and developing, delivering and measuring integrated and impactful strategies. This a permanent role with a salary of £28-£32K DOE and the agency will be allowing for flexible working post the Pandemic.The RoleOn designated accounts, you will take ownership of client revenue targets, forecasts and act as client lead, whilst building exceptional relationships You will oversee the end-to-end delivery of creative campaigns which reflect objectives and meet or exceed client expectations.You will oversee campaign delivery, coordinate agency teams and liaise with managing 3rd party suppliers, including freelancers, photographers and printers. You will fulfil all projects to meet tight deadlines, maintaining a high-quality standard of work. The successful candidate will monitor the progress of campaign performance to provide accurate results which demonstrate strategic value and success. Creation and delivery of monthly client status reports, including live projects and keeping up to date with future projects to support efficient agency planning, is essential.In addition, you will be required to attend client meetings either alone or with other members of the account management team, to take briefs, present results and creative work. Supporting on new business pitches and presentations as well as having an input on ideas and taking part in new biz meetings would be necessary.About YouYou are a pro-active Account Manager who enjoys working on both print and digital campaigns whilst being organised, scheduling work with the agency teams and managing client budgets and schedules. You enjoy writing creative briefs, working closely with the team to deliver excellent creative projects.You like keeping up to date with industry trends and want to work within a larger agency where you will have room to develop and progress.You have worked at either a Marketing, Design, or Advertising agency and are now looking for your next long-term role.Lots more to tell you, so if you can send your CV across in the first instance, we can take it from there!
Royal Leamington Spa
£40,000 - £45,000
Are you an agency Account Director looking for a new challenge? We're working with a lovely creative communications agency in Warwickshire that works with B2B clients across a variety of sectors and they're now looking for an Account Director to join their team. This is a permanent role and comes with a salary of £40-45K(DOE). The agency is easily reached via Stratford upon Avon, Warwick, Coventry and surrounding areas.Our ClientOur client is a successful B2B agency that loves creating solutions for their client's challenges. They love people who can think outside of the box, are pro-active and enjoy being part of its collaborative, fun and motivated team.The RoleYou will support the account management team, overseeing multi-channel project delivery, enjoy strategically managing client accounts, planning presentations and making project recommendations. You will be experienced with managing other account handlers and delegating a busy workload across a team, as well as forecasting and planning for multi-market opportunities.This role will be home-based, to begin with, and post the pandemic, will be based in the agency offices. Flexi-working with 1-2 days per week from home will be an option, depending on the needs of the team and the client projects.Plenty more to tell you about this fab opportunity, so if you're interested, please send your CV across in the first instance or give me a call to have a chat!
Creative and Marketing Recruitment Coordinator
£competitive and DOE
We are a specialist recruitment consultancy working within the Creative, Marketing and Digital Industry. We are based in a beautiful countryside setting, just outside of Stratford-upon-Avon, with free parking on-site and a very flexible approach to the working week. We believe that we’ve created a relaxed, enjoyable and autonomous culture that makes working at Beyond The Book a different experience. Our values are centred around integrity, quality, being experts in our field, and creating meaningful, long-term, relationships with candidates and clients. As such we have built a team of like-minded and motivated people. The whole team has a passion for delivering fantastic results to our clients and genuinely helping to further the careers of Creative and Marketing professionals, across the UK. This new role has been designed to help support our two Freelance consultants, and the wider business, in the areas of candidate management, database and website management, admin and marketing. You could be at any stage in your career and ideally have some exposure to the Marketing and Creative industry, or recruitment, but this isn’t essential for the right individual. The Role To work with the Creative team to build and maintain efficient communication channels and administrative processes with candidates and clients, and with a specific focus on Freelance, includingManaging inbound inquiries and some initial fact-finding conversations with freelancersWorking with the freelance team to engage with freelancers for contract availabilityHelping to manage the onboarding and booking processes for freelancers and clientsHelping to maintain all compliance standards and efficient administrative processesAssisting the Freelance team with the sourcing of freelance talent through online channels To work flexibly with the BTB Support team to undertake a range of administrative, marketing and online tasks, as required, including:Administration and continuous improvement of the BTB website and CRM recruitment databaseCreating Social and Marketing graphical content with Sketch (no previous experience needed)Editing/Proofreading of BTB published contentOther on and offline tasks relating to the recruitment process To continually communicate with the BTB Recruitment consultants, and the wider BTB team, in order to share progress and support others, with roles, candidates and clients, and to help foster a learning culture at Beyond The BookYour skills and qualities: A natural people person with a genuine desire to use your strong relationship building skills You are genuinely proactive in the roles you have had; a self-starter, goal orientated, and with high levels of motivationStrong verbal communication skills, both on the phone and face to faceA high level of literacy, and thorough, with very good attention to detailCompetent use of Microsoft Word, Excel and PowerPointComfortable with learning and using a range of new online platforms, such as databases and other software/toolsProven ability to help plan and work on multiple projects at the same timeSolution focussed with the ability to solve problems creatively and quickly A strong team player - not just a cliché - you truly understand (and enjoy!) the benefit of teamwork and behave and communicate accordinglyStrives to continuously improve and happy to work on areas of personal development Naturally bright, inquisitive, positive, and fun!Own transport – business premises not on public transport routeThe Package:£ Competitive and dependant on experienceFlexible working Free parking onsite and easily accessible locationBreakfast, fruit, and snacks providedA genuinely relaxed and friendly work environment This is a role with loads of potential for career and personal development in a small but smart recruitment company. If you would love to be part of a growing business that is looking to change the perception of the recruitment industry, then please apply now or call Adam to chat it through!
£competitive with uncapped bonus & flexible working
We are a specialist recruitment consultancy working within the Creative, Marketing and Digital Industry. We are based in a beautiful countryside setting just outside of Stratford-upon-Avon, with free parking on site and a very flexible approach to the working week. We believe that we have created a relaxed, enjoyable and autonomous culture that makes working at Beyond The Book a different experience from the majority of other recruiters. Our values are centred around integrity, quality, being experts in our field, and creating meaningful, long-term, relationships with candidates and clients. As such, we have built a team of like-minded and motivated consultants, who have a real understanding of the sectors they lead. All our consultants have a passion for delivering fantastic results to our clients and genuinely helping to further the careers of Creative and Marketing professionals, across the UK. A Beyond The Book Recruitment Consultant If you are currently working in a Creative or Marketing related discipline (non-recruitment) and love working with people or have significant experience in recruitment for this industry, and could do with a refreshing change, then we would love to have a chat. You may have some perceptions around what working for a recruitment company is like, especially through direct experience over your career to date. We can’t speak for other recruiters but here are a few potential fears, addressed: “Recruitment is all about targets and I’m not sure I want to be in sales” Our focus at BTB is very different. Of course, our business needs to earn income, but we 100% believe that if we make smart choices, take a long-term approach to all that we do, and service our client’s requirements with fantastic people, not CVs, then the income follows. And it does. “Don’t recruiters have to work every evening?” We are very targeted and discerning in our candidate search and this ensures we have fewer but deeper conversations with candidates. Sometimes you need to talk to people out of work hours, but we balance this by having a very flexible approach towards the working week. “I can already hear people saying, “why have you jumped to the dark side?”, and I really want to be proud of my career choice” For people who currently work in the industry itself, you will find the way our consultants' work is strongly aligned to your experience. Recruitment must be about business strategy, marketing, content, account management and relationship building, and as such the switch to recruitment isn’t as big as you’d think! Day to day responsibilities will include: Proactively building your brand and marketing yourself and your sector Building your network of advocates and future candidates within your sector through memorable experiencesRunning complete recruitment campaigns, from brief to placement, to include:o Face to face client briefingso Creating interesting and compelling job copy to deploy across multiple channelso Candidate management from initial telephone contact, through to internal interviews, interview prep and placement negotiationo All client contact throughout the candidate search, to placementWorking with existing clients, building relationships, and ensuring our high service standards are always delivered, with exceptional end to end recruitment solutionsIdentifying and acting on all opportunities to develop relationships with existing clientsCreating business opportunities by networking and making connections with new companiesDeveloping a deep knowledge of current and potential clients, and the industry we serveGenerating content to be deployed through social media and email, to include written, video and podcast contentYour skills and qualities:A natural people person with strong relationship building skills and a genuine desire to build relationshipsA self-starter with high levels of motivation and goal orientatedA proven ability to work on multiple projects at the same timeSomeone who values planning and can think strategicallyA good level of business acumen with a commercial outlook that underpins day to day decisionsSolution focussed with the ability to solve problems creatively and quickly A strong team player - not just a cliché - you truly understand (and enjoy!) the benefit of teamwork and behave and communicate accordinglyStrives to continuously improve and happy to work on areas of personal development An inquisitive, positive, outgoing personality and a good sense of humourMust have own transportThe Package: Competitive salary, including uncapped bonus Very flexible working Company iPhone and laptopFree parking on site and easily accessible location If you would love to be part of a growing business that is looking to change the perception of the recruitment industry, then please apply now or call Adam to chat it through further!!