Latest jobs in Client Services and Delivery
up to £65.000
Are you an integrated senior level Account Director, looking for a move and a challenge? We have an opportunity in the Leicestershire area for you to lead a team on one key account, and bring the use of your strategic knowledge of multi-channel marketing to enable the account to grow in new directions! This is initially on a 12-month fixed-term contract, at a salary of up to £65k (according to experience). There is a possibility this will go permanent.Our Client Our client is a well-established and highly reputable agency, based in Leicestershire with free parking on-site. They are known for their retention of employees, which is testament to a positive and supportive culture, where people are valued highly. They work with a range of clients, in various sectors, but this opportunity is working on one retail client, where the relationship with the agency is long-standing and positive.The Role This opportunity takes the lead of 5+ Senior level Account/Project Managers, who are all superstars. Your leadership experience will be used to support their career development. The role wears the typical hat of leading on the client relationship and quality of service and delivery, however, you will also work on the strategic direction of the account, and, if your experience and knowledge make the impact they would hope, then there should be the opportunity to stay and lead on acquired new business.About You You will fit right in with our client if you are a highly experienced Agency Account Director, with broad sector experience and a passion for innovation in the marketing campaign spaceYour leadership style is motivational, inspiring and empoweringYou love to make a difference and, with a sharp commercial outlook, and an engaging and motivational persona, enable growthTo apply for the role of Client Director, please send your CV to me as soon as you can or call to chat it all through further!
Digital Project Manager
£35,000 - £40,000
A rare opportunity to join a very innovative and cutting-edge engineering company that is looking for a career-minded Digital Project Manager. Do you have experience project managing and growing and nurturing client relationships? Do you enjoy planning digital projects from initial start through to final delivery? Working within an in-house 60 strong team based in Birmingham, you will be part of working on big and small projects using your in-depth technical knowledge within a very dynamic and creative team. This role comes with a salary of £35-40k and a huge range of benefits!The CompanyOur client is a global company that works with both internal and external clients and has been delivering creative and innovative visual solutions for public and stakeholder engagement for over 20 years, from branding and design communication through to marketing and events campaigns, digital, technical and product innovation.They provide a positive and progressive working culture with the opportunity to develop in your role, broaden your skills, and build your own client relationships, whilst gaining more technical knowledge along the way. It's a great time to join the team as the business is steadily growing through the current challenging times we are in. This is a great opportunity to work within a team that will champion your career goals and aspirations.The RoleAs a Digital Project and Account Manager, you will work closely with the Creative Design team, planning digital projects and managing all stages of delivery across a very wide range of digital and technical solutions across a broad range of clients. You will also provide regular updates on the project status to the key stakeholders involved, analyse the success of the client's campaigns, producing reports and data analysis at the end of the project and presenting the results back to the client. Plus, review the resources used across the digital project and provide feedback on what has been successful in meeting the demands of the project.About YouYou have a passion for digital projects, are technically-minded and enjoy spending time on expanding your skills and technical knowledge, keeping up to date with the latest trends and enjoy running large scale projects and being adaptable to the very varied project briefsExperience with Prince2, Agile and Waterfall project management software would be an advantage but is not a mustYou are a multi-tasker who enjoys working on big digital projects and have a keen interest in the technical development of each projectYou enjoy understanding more of the intricate details of how a digital project is executedA creative thinker with an innovative approach with the ability to adapt to different projectsCompetent at planning and tracking detailed schedules for the development team and communicating between internal teams within different offices and across multiple stakeholdersThis client is based in central Birmingham, but currently, the team is all working remotely from home. There may be a blend of working going forward post the pandemic.To apply for the role of Digital Project/Account Manager please send your CV to me asap!
Agency Account Manager
We are seeking a career-driven Agency Account Manager, to support our client's growing client services team, and accelerate through a focussed training and development path to Account Director within 12-18 months.For any Account Manager that really wants to join an agency that is thriving, and in a market that is very secure, then we would highly recommend you consider this genuine opportunity to immerse yourself in the world of Strategic Corporate Communications, working with leading household name brands. The salary depends on experience (£28 - £34k) and is based In Birmingham (post lockdown) and the salary once at AD level is extremely attractive indeed!Our Client Our client is very well established, and houses approx. 50 agency people across creative, consultancy, project management, account direction and development. They work with enterprise level clients, producing high-end corporate communications, providing clarity and engagement through design and storytelling.Their solutions are underpinned by depth of research, insight, and strategic planning. The creative output is realised through high-end corporate reports, websites, video and more. You really get a sense of the strategic focus at this agency, as well as a very happy and motivated team.Their portfolio of clients is currently looked after by 3 Account Directors, with project delivery through a Project Manager, Consultant, creative and artworking studio. Due to the nature of the relationships they have with their clients (and the senior standing of those individuals), they are required to get very close to their clients and develop strong relationships.Due to consistent growth, the agency is creating an Account Management function that will allow for succession planning. This role will take the day to day account management from the Account Directors, whilst working towards becoming an AD within 12-18 months.As this agency's competitive advantage is in their thinking around the message and, whilst their consultancy team are primarily responsible for this, the best Account Managers and Account Directors need to be very well informed too. As a result, the successful candidate will spend 4 to 6 months learning as part of the consultancy team. This is to ensure that the Account Manager:Has strong knowledge and understanding of investor relations and corporate communications before working with clientsIs better equipped to solve client challenges and commercialise those solutionsIs able to work with the team at a level of understanding commensurate with our competitive advantageIs well set up to accelerate to AD level within 12-18 monthsThe Role Projects are mostly large and long, typically 4-7 months in nature. Specific responsibilities include:Responsible for client communication and client experienceWorking with internal teams to ensure successful, smooth and timely delivery of projects (project manager, studio, development and consultancy)Designing a critical project path with the client, with a view to fulfilling this requirement at project kick-offsEnsuring that critical path is delivered and flexed where necessaryChampioning the client within the businessGaining intimate knowledge of the agency's products and servicesAbility to identify opportunities mid-project, e.g. products and services that could improve customer experience and increase scopeAttending consultancy and design meetings (both internal and with the client) to ensure a comprehensive understanding of all aspects of the client's projectAbout You A minimum of 2 years' B2B Account Management experience through to SAM level.A real hunger to learn and excited by the learning journeyConfidence to ask the right questions and apply critical thinking to different internal and client scenariosExceptional communication skills both verbally and written you must be able to communicate at all levels of an organisationAn ability to build strong interpersonal relationships, both with clients and delivery teams within Jones and PalmerStrong organisational skills: you must be able to work to strict deadlines and negotiate timelines to ensure on-time deliveryExperience working on large, complex projectsTo apply for the role of Account Manager, please send your CV to us as soon as you can, or call us to chat it through more!
Junior Sales Executive *SORRY, ROLE NOW ON HOLD*
£20,000 - £22,000 (OTE £30,000 +)
We have a new junior role working for a Warwickshire branding agency as their Sales Executive. This would really suit someone who has had some exposure to marketing or online/e-commerce brands and looking for a career path in business development and partnerships.The role, short term, will be heavily telephone-based due to the current climate. However, it would develop to include networking/events and telephone sales.You will focus your time on engaging the SME market about the agency's digital and web solutions; it's all about generating quality leads, for the senior team to take over and convert.We would love to talk to smart, articulate, engaging and motivated candidates who would be happy working in a small team.Experience in telesales work is essential, as is having some exposure to marketing, creative or digital (this could be a degree or equivalent, or through previous work experience).You must be a car driver due to their location.Please send your CV to us as soon as you can, or call me for more info!
Agency Account Manager
£28,000 - £32,000 DOE
Are you an agency Account Manager, with healthcare/pharma experience, looking to put down roots in Oxfordshire within a secure and thriving agency? This role is £28k - £32k (DOE) and can be 4 or 5 days per week, with flex around working 2 or 3 days from home per week. With stylish, modern offices, their workspace is easy to reach from all parts of Oxfordshire and Buckinghamshire, with the bonus of free on-site parking.Our ClientOur client is a well-established, successful agency, based in Oxfordshire, and specialising in B2B healthcare for global markets. They work very closely with some of the biggest brands in the pharma sector, delighting their clients by leveraging their knowledge and experience to deliver winning brand solutions, product campaigns, iPad presentations, websites, print adverts, mailers and more. This busy agency has had vast growth over the last year, and with the potential for further expansion in the New Year, there are plenty ofopportunities for career development to match.The RoleDue to some recent business wins, an Account Manager opportunity has arisen to work as part of a highly creative, collaborative and talented team. Producing work of the highest standard, this role involves overseeing some of the agency's biggest accounts. You will be responsible for the strategy and development of your clients, using your industry knowledge and expertise to influence stakeholders from manager to director level. You will also be a hands-on account contact, playing a focal point between the client and creative team, scoping projects, project managing briefs through the creative and junior client service teams, budget management, status reporting, and file organisation.This is an exciting opportunity to also be a voice at the table; providing creative and strategic input where appropriate as well as issue identification and problem-solving throughout the project life-cycle.About YouYou will be successful in this Account Manager role if you:Have a minimum of 3 year's previous agency experienceAre degree educated (or equivalent)Have demonstrable experience with research and strategy Have managed Stakeholders at all levels Have experience with the scoping, planning and delegation of large scale projects and campaignsAre a natural multi-tasker who stays cool-headed under pressureAre a big thinker, who isn't afraid to ask questions or challenge the briefIdeally, come from a pharma / healthcare comms background, or at least have an interest in pursuing a career in this sectorIdeally a driver and happy to journey to client meetings across the country when appropriateYou appreciate the importance of detail and well-proofed work!If you’d like to apply for this Account Manager role, please send your CV to me asap, or give me a call - plenty more to tell you!