Latest jobs in Client Services and Delivery
Royal Leamington Spa
£35,000 - £40,000
We've got an exciting Account Director opportunity within a leading Leamington Spa based content and digital experience agency. If you're a skilled Senior Account Manager or Account Director, with core experience leading on employee engagement and internal communications integrated strategies, please read on! *This can be perm or a 6-month fixed term, temp to perm contract and can be full or part-time, 3-4 days per week*The CompanyBoasting an ambitious, award-winning team, our client creates creative content across print and digital for a range of top UK brands across an array of sectors including high-end retailers, sports, fashion, lifestyle and automotive.They're currently going through a time of exciting transformation with a dedication to refining their proposition, strategy and offering. With the ambition of being the leading agency for the delivery of exceptional consumer experiences by connecting audiences to their brand and companies to their employees, delivered through exceptional digital experiences, integrated campaigns, and communications and live streaming events.The RoleOur client is looking for a strategically-led Senior SAM / AD who has credible experience managing employee engagement campaigns and internal communications. This exciting new role will be heading up one of their two business units, focusing on creating and strengthening relationships between organisations and their employees through cultivated strategies, engaging content and bespoke platforms.With core employee engagement experience either through an agency or client side, you will bring knowledge and expertise on the best strategies, channels and technologies out there to connect business to their people. With a passion for this field, you will be an employee audience champion, with the gravitas and communication skills to present, proposition and educate the agency's clients on how they can meet their objectives and the benefits and successes that can be gained from these strategies.You will also be seasoned in account management and delivery, from defining initial propositions alongside a senior team, to leading and supporting on the scoping, conception, production and delivery of employee engagement and internal communication content and campaigns, ensuring these are delivered on time, in budget and marries up to the initial proposal.This a game-changing role for this agency, so passion, enthusiasm and drive for creativity, engaging employees and delighting clients is a must. With an aim to grow and achieve for the agency's success and reputation.About YouThe ideal candidate for this role will have the following attributes:Core experience working on employee engagement campaigns and internal communications gained in agency or client-sideWorked your way up the account management chain and will be well versed in multi-channel creative communication and content delivery processExperience working at senior level on business strategy and propositionThe gravitas and experience to strategise, plan and pitch to new and existing clientsWorked on audience experiences and journeys, workshops, personasHave knowledge of how to gather research and insight to inform and activate initiativesBe a big thinker and voice at the table on how best to move strategies forwardHave a good knowledge of digital tech (UI / UX / Digital product)Essential experience delegating, nurturing and training a team/departmentIf you like the sound of all of this, please get in touch asap, or contact Sam for more details!
Project Manager / Account Manager (Annual Reports)
£27,000 - £35,000
Are you a seasoned agency Project Manager / Account Manager with key experience managing annual reports and sustainability reports? Do you have a keen interest in sustainability and consulting on the economic, environmental and social impacts caused by business activities? This maternity contract is a great role to not only seamlessly manage client projects, but also grow a new role in the agency with the opportunity to be the sustainability lead.The CompanyThis award-winning, London, and Birmingham-based creative agency delight their clients with services across brand positioning, visual identities, campaigns, employee experiences, corporate websites, film and motion graphics, annual and sustainability reporting, and more.Their Birmingham based office offers an ever-growing, brilliant team of creatives and project do-ers who are passionate about the execution and seamless delivery of an array of communications whilst maintaining positive client partnerships delivery. Brand positioning, annual reports and sustainability reports are key to the business in this office. This agency puts real value in their employees with an 'attract, retain and train' policy to ensure they get the right talent, who thoroughly enjoy the role and brilliant culture the agency offers.The RoleThe responsibility of this Project Manager maternity contract role is leading on client projects, representing the agency with the highest standards in organisation, client liaison and management, team briefing and seamless delivery.With a focus on annual and sustainability reports, you will write and scope projects in partnership with the client, brief internal teams, quality and copy check work across strategic proposals and creative collateral, and deliver projects on time, in budget and aligned to the original brief; following processes and managing expectations throughout. Whilst initially the responsibility will be to work on the corporate communications, this role has the opportunity to lead to permanent for someone who shows passion and experience in sustainability, with an aim to lead on this within the agency once the maternity contract ends, with training and development support.About YouYou will be successful in this Project Management position if you:· Have 4+ years' experience in an agency AccountManager / Project Manager roleHave key knowledge of managing and delivery annual reports and sustainability reports, with strong print knowledgeHave experience and a passion for sustainability, with an aim to specialise in this area (ideal, but not essential)Are naturally organised with the confidence and competence to juggle multiple projectsAre a strong project leader who ensures everyone on the team understands exactly what their role is and what is required of themHave the gravitas and assurance to win over even the most challenging colleagues and clientsIf this sounds like you, I have much more information to share, so please get in touch right away!
Agency Senior Account Manager / Account Manager
£30,000 - £40,000
Are you an agency Senior Account Manager, with healthcare/pharma experience, looking to put down roots in Oxfordshire within a secure and thriving agency? If you are at Account Manager level and looking for a career opportunity, we want to hear from you too! This role is £30k - £40k DOE and can be 4 or 5 days per week, with flex around working 2 or 3 days from home per week.Our ClientOur client is a well-established, successful agency, based in Oxfordshire, and specialising in B2B healthcare for global markets. They work very closely with some of the biggest brands in the pharma sector, delighting their clients by leveraging their knowledge and experience to deliver winning brand solutions, product campaigns, iPad presentations, websites, print adverts, mailers and more.This busy agency has had vast growth over the last year, and with the potential for further expansion, there are plenty of opportunities for career development to match.With stylish, modern offices, their workspace is easy to reach from all parts of Oxfordshire and Buckinghamshire, and with the added bonus of free on-site parking.The RoleDue to some recent business wins, a Senior Account Manager opportunity has arisen to work as part of a highly creative, collaborative and talented team. Producing work of the highest standard, this role involves overseeing some of the agency's biggest accounts. You will be responsible for the strategy and development of your clients, using your industry knowledge and expertise to influence stakeholders from manager to director level. You will also be a hands-on account contact, playing a focal point between the client and creative team, scoping projects, project managing briefs through the creative and junior client service teams, budget management, status reporting, and file organisation.This is an exciting opportunity to also be a voice at the table; providing creative and strategic input where appropriate as well as issue identification and problem-solving throughout the project life-cycle.About YouYou will be successful in this Senior Account Manager role if you:Have a minimum of 5 year's previous agency experienceAre degree educated (or equivalent)Have demonstrable experience with research and strategyHave managed Stakeholders at all levelsHave experience with the scoping, planning and delegation of large scale projects and campaignsAre a natural multi-tasker who stays cool-headed under pressureAre a big thinker, who isn't afraid to ask questions or challenge the briefHave core experience managing pharma / healthcare brand accounts, leading on communication and branding based campaigns and projectsIdeally a driver and happy to journey to client meetings across the country when appropriateYou appreciate the importance of detail and well-proofed work!If you'd like to apply for this Senior Account Manager role, please send your CV to us asap, or call us to chat it through further - there's plenty more to tell you!