Latest jobs in Client Services and Delivery
Senior Account Manager
£35,000 - £40,000
My client is looking to add a Senior Account Manager to their team in Central Birmingham. This fun and very creative agency create campaigns for both large and small clients across multiple sectors. If you are looking for a role with lots of hands-on project delivery across advertising, design, branding, and digital then this role could be the role for you! No project is the same and they really care about the content they create and delivering creative work to exceed clients' expectations. This is a permanent, full-time role and my client is offering a salary of up to £40K, DOE.Key Responsibilities: Regular communication with clients for project requirements and objectivesSupport with the day-to-day running of projects and client accounts, supporting the agency team with developing project strategy and execution of varied campaigns across a mix of channelsManaging creative assets through the agency studio team and supporting senior team members with the management of the studio scheduleEnsuring projects are delivered to brief and on time, meeting, and exceeding client expectationsAdapting to different types of projects including video, animation, events, print and digitalMaking recommendations on which are the best creative channels to use to target the right audience and deliver the best results for the clientCreating contact and status reports, costings, and general admin responsibilitiesCopywriting for social content, blogs, and emails newslettersCarrying out competitor research relevant to the client or project for pitches, proposals, and presentations About You You enjoy working as part of a creative team, delivering a mix of projects, and being dedicated to your clients. You have worked either in-house or at a creative agency managing projects for a minimum of 2 -3 years. You are motivated and enjoy delivering projects across channels that may be new to you, but you have a very positive and 'can-do' approach to learning. You are excellent at juggling a high volume of projects at one time and can be quick to react when project priorities need to change. You want to work for an agency where you can stay for the long term and progress to be more senior over a period of time.To apply, just pop a copy of your CV across or call me to chat it through further!
Senior Digital Project Manager
up to £45,000
This agency is looking for an experienced and motivated Senior Digital Project Manager to join their growing studio team. The Senior Project Manager will work closely with the commercial and account handling team and Head of Project Management to deliver leading digital projects. You will have the experience and knowledge to manage all projects of any size across the studio. You will be involved from concept through to design, prototype, development, and implementation, all whilst keeping track of the budget and resource management. You will manage multiple projects at one time and be involved in the client relationships, ensuring all deadlines are met through managing internal resource and being one step ahead of the game. You will find solutions to the client's challenges and provide support to the team throughout the project delivery. This is a permanent, full-time position and offers a salary of up to £45K, DOE. About You Experienced delivering complex digital solutions for multiple clientsExcellent attention to detail and love being organisedHave managed the financial budget and forecastsLead client workshops and support your clients with making the right decision for their business and the agencySupport other project managers with their projects and own career progressionExperienced dealing with client product owners and suggesting the right solutions for their product Key Skills You have experience with both Agile and Waterfall mythologiesProfessional scrum master or equivalent qualification5+ years of digital project management experienceConfident managing large client projects and leading the digital team from brief through to final deliveryBudget management and experience in managing projects with a minimum value of £100KPlenty more to tell you about this Senior Digital Project Manager role, so if you like the sound of all of the above, please get in touch with me or send your CV across!
Consumer PR people
£competitive and DOE
One of our wonderful agencies in Birmingham is growing its consumer PR team and looking for incredible people to join them. If you are a Senior PR Account Executive, PR Account Manager, OR Senior PR Account Manager and you are looking to join a leading agency, and not to mention, an incredible team that is supportive, fun and collaborative, get in touch! Not only does this agency work on some exciting global brands, offer an impressive career path and training that is second to none, AND allow the team to work on big brands, they are also a close-knit team, in a great location with lots of flexibility. To be considered for this role you will come from a B2C background and will have the opportunity to work on a lovely client portfolio spanning luxury brand, retail, fashion and interiors. You will be working with the media and building relationships with the press. You will be leading on, and managing some exciting campaigns and creating social media content for high-profile brands. This role is based in Birmingham and you will be in the office 2 days a week, allowing lots of flexibility to work from the comfort of your own home! This is a permanent, full-time role and salary is DOE. Please note that our fab client is open on whether you have agency or in-house experience, so get in touch!The CompanyOur client is an award-winning, global integrated agency with offices across the UK. They have an impressive portfolio of high-profile global brands across both Consumer and B2B sectors. Our client offers a brilliant culture that is filled with ambition, support and an openness that allows everyone's opinion to count. They have a great benefits package and are always looking at how they can improve their employee's experience. If you join this team, you can be sure to have access to constant learning and development to allow you to grow in your career. And talking of careers, you can be sure to have a strong career development plan, allowing you to reach your goals quickly.About YouYou are a team player and enjoy working as part of a motivated and fast-paced teamYou have experience in consumer PR (in-house or agency)You are commercially minded and able to spot good opportunities in the industryYou LOVE writing and creating content and doing the hands-on PR and social activitiesYou love building relationships with clients and being the main point of contact for your clients. You will also be building relationships with the press (at different levels and specific publications)You are creative and enjoy coming up with new campaign ideas and have a strategic mindIf you are looking for your next role and like the sound of this agency, please get in touch ASAP as our client will interview straight away!This role is based in Solihull and commutable across Warwickshire and the West Midlands.Get your CV across to us today and we can take it from there!
Operations Director / Head of Client Services (PR)
Are you an Operations Director (PR) OR Head of Client Services (PR) who is looking for an opportunity in an award-winning PR agency? BTB have partnered with one of their brilliant clients Neo PR as they search for a senior to join their team and help drive the agency forwards and being a part of their growth journey. You will have been working within an agency and have progressed to PR Account Director level, but you may be keen to be in a role that is no longer client-facing, but instead working in a commercial role where you are overseeing the accounts team, managing recruitment and ensuring that the agency are balancing resources against workload. You will have a pr background and truly understand the world of PR, the challenges and want to be part of an established but growing agency. You will be able to spot opportunities and love coming up with creative ideas. You may be looking to step up into a Managing Director role in the future and be looking to grow your skills, or you be happy staying at Head of Client Services/Operations Director level. Neo are all about their people and so culture fit is incredibly important to them. You will come from a PR agency background, have experience in B2B sectors and you will be passionate about tech. This role can be full-time OR part-time and will be just one day a week in their beautiful office (although more if you want to). Salary is DOE.The CompanyBTB are proud to partner with Neo PR who are a brilliant tech PR agency that are based in Buckinghamshire, but are fully embracing this hybrid way of working. They are giving the option to work almost fully remote if you wish (just showing your face in the office once a week), but have an office space in case you prefer being around people. They have an impressive client base spanning the UK and internationally and work across sectors such as retail, healthcare, logistics, IT, Cybersecurity, professional services and marketing tech. Their client base is so broad that there is something for everyone to get excited about! Neo work with clients such as Manhattan Associates, Certes Networks and Jungheinrich UK. One of my favourite things about Neo PR, having worked with them for a number of years now, is their attitude and commitment to culture and their team. If you are looking for a 'home' where you feel safe, nurtured and valued then I think you will fit in well. They offer a brilliant benefits package from pension, flexi-working, training and development allowances, incentives, rewards and some of the best socials and Christmas treats that I have seen! Oh and not forgetting Sam their office dog, he is guaranteed to bring a smile to your face.The RoleAs Operations Director OR Head of Client Services you will be overseeing and managing the accounts teams, leading the agency, managing recruitment and you will be commercially aware, ensuring that resources are balanced about workload. This is not a client-facing, hands on PR role, but you will need to understand the PR industry to know the challenges and spot opportunities. There is huge scope for this role to grow and develop with you, offering you the chance to make your career aspirations a reality. Does the idea of running an agency excite you? Neo PR can make it happen.About YouYou will absolutely love PR and have a passion for the tech space! Ideally you will be coming from a B2B background, or at least worked on a few B2B clients previously having worked your way up to PR Account Director level within an agency. If you have consumer experience but can tell me why you love B2B tech then our client will also be interested in hearing about you.You will have some experience in managing or mentoring more junior members of the team, offering guidance and nurturing them in their careerYou will be commercially aware and enjoy looking at how teams are resourced, coming up with innovative ideasYou will love people and will enjoy being involved in recruitment, identifying people who will fit the team wellYou will be able to spot opportunities in the market, keeping up with competitors and doing things betterYou will be strategic and will work with the Director to keep driving the agency forwardsExperienced in managing delivery of workload and managing the teams who will deliverAn eye for detail and able to spot holes in the delivery, ensuring that processes and quality are constantly improvingTake ownership over results and comfortable with responsibilityYou will adapt easily to different situationsYou will have worked your way up to PR Account Director levelThis role is mostly remote, but it can also be based in their Buckinghamshire office so get in touch today, I have so much more to tell you!BTB are excited to be partnering with Neo PR exclusively and will be managing all applications for this role. To find out more apply today or send your CV over to me and we can have a chat about them in more detail.
PR Account Manager
£30,000 - £32,000
Are you a passionate and driven PR Account Manager OR Senior PR Account Manager looking for a new role at an award-winning PR agency that puts culture at the heart of everything they do? If so, I could have just the role for you! You may be looking to take a step up in your career or you may be a seasoned Junior PR Account Manager at your current agency looking for a team that will help you grow. You may also be a Content Writer. Our client, a tech PR agency, is looking for some lovely people to join their incredible team and culture! You will be from a PR or content background and will love writing engaging content for a portfolio of clients. You may have experience in media relations, but the most important thing is the desire to nurture and grow new and existing relationships. Tech surrounds our daily lives and so we can all get excited by this agency's client base. They are working across sectors such as retail, healthcare, IT, Cybersecurity, logistics to name a few. They have an office space in Buckinghamshire and all get together once a week, however, it is totally up to you whether you want to be office-based more than that OR work in a mostly remote way. They offer an award-winning benefits package that is really something to shout about from incredible holiday, amazing socials, great pension, flexibility and a training and development allowance. If there was that course you always wanted to do but could not, now is your time (and it doesn't need to be work-related!). This role is full-time and permanent. The salary is flexible so let's have a chat!The CompanyA brilliant tech PR agency that is based in Buckinghamshire, but fully embracing this hybrid way of working with just one day a week in the office. They have an impressive client base spanning the UK and internationally and work across sectors such as retail, healthcare, logistics, IT, Cybersecurity, professional services and marketing tech. Their client base is so broad that there is something for everyone to get excited about! One of my favourite things about my client is their attitude and commitment to culture and their team. If you are looking for a 'home' where you feel safe, nurtured and valued then I think you will fit in well. They offer a brilliant benefits package from pension, flexi-working, training and development allowances, incentives, rewards and some of the best socials and Christmas treats that I have seen!The RoleAs PR Account Manager you will be managing a portfolio of clients, being the main point of contact for your clients and being consultative. You will be working at a senior level but also very hands-on in writing engaging content across press releases, articles, thought leadership, blogs to name a few. You will be building relationships with the media at different levels and will be securing great coverage for your clients. You will also get involved with social media (if this is a passion of yours). You will get to work with a talented senior team to ensure that you are continuing to grow and progress in your career.About YouYou will absolutely love B2B PR and have a passion for the tech space! You may be coming from a PR background, or you may just be a really great writer looking to create engaging content. If you are a writer but keen to get into PR, then this team can give you that opportunity.You will have proven experience in managing a portfolio of clients, being the main point of contact, consulting and reporting on a regular basisYou will have experience in writing content for a range of different platforms and ideally in the B2B fieldYou will be passionate about the tech space (it surrounds us and is literally everywhere, who isn't!)You will love building relationships with the media and enjoy nurturing existing relationshipsYou will enjoy spotting PR opportunities and feeding these back into the team, getting involved in proposals and pitching for businessYou will keep up to date with the latest trends in PR and be interested in what is going on in the worldYou will be a do-er, love getting stuck in and getting involved with all PR activitiesIf you have experience in social media management, that is a plusThis role is a mix of home and office work with one day a week in their Buckinghamshire office. Get in touch today, I have so much more to tell you!
Senior PR Account Manager
£33,000 - £35,000
Are you a Senior PR Account Manager looking for a new role within Solihull? Our client is on the lookout for someone to join their PR team, overseeing a portfolio of clients across retail, education and trade. You will be a senior point of contact for the clients, developing strong relationships with them along with other stakeholders. You will be working with the media at regional and national level, getting involved with some incredibly creative campaigns for high-profile clients. You will love content and be happy writing thought leadership, articles and press releases along with content for other platforms. You will enjoy working as part of a small team, in an integrated agency that loves collaboration. They are based outside of Birmingham and are easily commutable across Birmingham and Warwickshire. This is a full-time role with 3 days a week in the office but lots of flexibility. The salary for this role is up to £35k DOE. The role is full-time and permanent.Our Client Our client is an award-winning agency based in Birmingham who work across a broad portfolio of clients across B2C and B2B with some exciting new client wins. It is a really exciting time for this agency, and they cannot wait for someone to join their team and experience their incredible working culture and collaborative approach of like-minded people. They are an integrated agency where all teams work super collaboratively so you get to continually learn and understand new things. Fully embracing this hybrid way of working with lots of added benefits.The Role The role of Senior PR Account Manager will be to take a lead on a portfolio of retail, education and trade clients, developing strategies for your clients and managing stakeholders. You will be coming up with incredibly creative and compelling PR activities including creative dinners and experiential activity. You will have experience in crisis comms and be confident in taking a lead as needed. You will be mentoring juniors in the team and sharing your expertise.About You To be the successful candidate for the role of Senior PR Account Manager you will:Be working at a senior level within an agency with strong consumer experienceHave strong relationships with the media at local, regional and national levelHave a passion for retail and love the idea of getting incredibly creative with PR campaignsLove to write! You will enjoy creating different types of content for different audiences and being super creativeBe a team-player and enjoy working closely and collaboratively with othersBe confident in your approach and love building relationships with people at all levels including clients, media and stakeholdersSome experience in crisis commsEnjoy keeping up with the latest trends in the PR industryA creative eye and a passion to get involved in creative campaigns from photoshoots to experientialLove keeping up to date with the latest trends in retailThis role is based in Birmingham and is commutable across Birmingham, Solihull, Coventry, Warwick, Leamington and Stratford-upon-Avon.This agency offers a competitive salary and the opportunity to join a leading team of talented individuals that will ensure that you are constantly learning and growing.Get in touchIf this sounds like your perfect role, please send your CV across as soon as you can or call me to chat it through further. There is lots more to know!
Senior PR Account Executive / Junior PR Account Manager
£26,000 - £28,000
Are you a Senior PR Account Executive looking for a new role that will allow you to step up to Junior PR Account Manager quickly? If you are passionate about consumer PR and want to be working on a portfolio of lovely retail clients keep reading. This West Midlands based agency is offering a great opportunity to join a talented team, working on some amazing brands, while being supported in your career development. You will be client-facing working with clients to understand their needs, managing day to day PR activity across content, media relations and social media. You will be working on traditional media relations but also get the opportunity to be involved in overseeing photoshoots and experiential work. You will be creative at heart and work on some amazing projects. You will love the Birmingham area and if you love networking in the area this will be a bonus and you will LOVE keeping up to date with the latest trends in fashion and retail. This is a full-time permanent role with 3 days a week in the office. With offices this beautiful you will love your office time, being collaborative and working across the team. The salary for this role is up to £28k.Our Client Our client is an award-winning agency based in Birmingham who work across a broad portfolio of clients across B2C and B2B with some exciting new client wins. It is a really exciting time for this agency, and they cannot wait for someone to join their team and experience their incredible working culture and collaborative approach of like-minded people. They are an integrated agency where all teams work super collaboratively so you get to continually learn and understand new things.Offering a brilliant opportunity to a Senior PR Account Executive looking to grow their career.The Role The role of Senior PR Account Executive will involve working as part of the team to create engaging content for different channels including press releases, articles and blogs. You will be client-facing, keeping clients updated and sharing creative ideas. You will be working with the media at local, regional and national level and you will love growing these relationships. You may also be keen to step up to Junior PR Account Manager quickly and the career path is ready and waiting for you.About You To be the successful candidate for the role of PR Account Executive you will:Have a keen interest and passion for PR and be looking to grow your career in this industryLove to write! You will enjoy creating different types of content for different audiences and being super creativeBe a team-player and enjoy working closely and collaboratively with othersBe confident in your approach and love building relationships with people at all levels including clients, media and stakeholdersSome experience in being client-facing and keeping clients updatedEnjoy keeping up with the latest trends in the PR industryBe organised and able to manage changing prioritiesA creative eye and a passion to get involved in creative campaigns from photoshoots to experientialLove keeping up to date with the latest trends in fashion and retailThis role is based in Birmingham and is commutable across Birmingham, Solihull, Coventry, Warwick, Leamington and Stratford-upon-Avon.This agency offers a competitive salary and the opportunity to join a leading team of talented individuals that will ensure that you are constantly learning and growing.Get in touchIf this sounds like your perfect role, please send your CV across as soon as you can or call me to chat it through further. There is lots more to know!
Account Director *REMOTE*
We have an exciting opportunity for a motivated integrated Account Director who is looking for their next role at a creative marketing agency. This role can be remote with monthly trips to the agency offices in either London or Birmingham and would suit a candidate who wants to work on large accounts for big brands with lots of variety! This is a permanent, full-time role, offering a salary of £50K.The Role This leading creative agency is looking for an experienced Account Director to join their growing team and work across accounts in the hospitality sector on multi-channel campaigns. You will lead on client relationships and grow your knowledge of your client's accounts, so you can support with recommending the best solution for their marketing activity.Day-to-day responsibilities will include taking client briefs, translating them for the creative team and working closely with internal departments to execute the best ideas across projects. You will oversee all project delivery and work closely with your team and senior stakeholders to ensure all campaign objectives are met.About You You are already an Account Director and experienced managing senior client relationshipsYou have worked across multi-channel marketing campaignsYou are a creative and strategic thinker who enjoys sharing ideasYou are comfortable taking the brief from the client and managing the project through to final deliveryYou are organised and have previously implemented processes tailored to different client accountsYou are a good problem solver who is fast at coming up with good solutionsGet in touchIf you are interested, please get in touch with your CV as soon as you can, and we can take it from there!
Content Delivery Lead
£40,000 - £45,000
Are you a Digital Content Lead looking for a new challenge in the Brighton area? We are working with an innovative creative technology agency that is looking to add an experienced Digital Content Lead to their growing team. This is a full-time, permanent role offering a salary of £45K-£47K DOE. The role would also suit someone who is either a Senior Digital Project Manager or Digital Project Director.The AgencyThey are a creative technology agency, dedicated to creating powerful virtual experiences and enduring content for healthcare brands. From strategy through to tactical delivery, they fuse bold creative ideas with an ecosystem of technology to push the boundaries of what's possible.Their work includes lots of content creation including videos and animation to tell their client’s story through the online portals they create, as well as content for virtual meetings projects. Their digital platform powers events, webinars, and hybrid meetings for healthcare professionals across the world. They care about their team and agency culture, and all work together in a very collaborative way.The RoleThis growing agency is looking to add a Digital Content Lead to their team who enjoys the technical side of digital and sees digital as being their future career. You will provide leadership and direction from project inception through to implementation.You will be responsible for serving as a platform specialist pre, during and post-project and work towards establishing an excellent working relationship with their clients and internal stakeholders. You will manage multiple projects and platform builds and already have knowledge of technology and full-stack development.You have combined knowledge of video, technology, UX design, digital tactics and project management which will help you identify what is and is not possible.Project ManagementEnsure that projects are delivered on time and on budget.Drive and support the day-to-day running of projects, ensuring the right resource is allocated to the projects to support with a seamless deliveryDevelop clear specification documents prior to development kick-off.Align regularly with clients, internal account managers, developers and the onsite delivery teams, you will plan and seamlessly execute projects while keeping everyone up to date with progress and remove blockages.Manage development & design resources including development status, specifications, schematics, detailed project plans, timesheets and financial control.Ability to develop innovative and effective user experiences.Client HandlingBuild strong relationships with clients, develop briefs, wireframes, technical specifications and business opportunities.Manage client expectations by keeping them fully appraised of project progress and aligning regularly.Guide the client and additional stakeholders with regard to best practice for all services and solutions.Quality Control and processEnsure high-quality standards are adhered to, including testing, documentation and release schedules.Manage and maintain client content updates via Content Management Systems.Manage and maintain security and data privacy standards and protocols.Key skills & measurable requirements:Highly organised with the ability to work to strict deadlinesA perfectionist with a keen eye for detail and quality assuranceStrong communication skills, both verbal and writtenStrong technical understanding of the complete development processDetermined and motivated with a positive attitude to problem-solvingIf you're interested, please get in touch with your CV as soon as you can, and we can take it from there!
Senior Account Manager *SORRY, ROLE NOW PLACED*
£35,000 - £40,000 DOE
Are you a Senior Account Manager looking for your next opportunity at an established full service creative agency? If you have integrated experience and want to work across B2B and B2C print and digital projects, then this could be the perfect next move for you. The role will include leading on client relationships and working on strategic marketing campaigns end-to-end. This agency is based in Birmingham however, they will be offering hybrid working with 2-3 days in the office per week. The role will be a 12-month contract initially but there is the opportunity of it becoming a permanent role at the end of the contract. The RoleAs Senior Account Manager you will be responsible for managing project delivery and coordinating work through the strategic and creative teams, as well as working closely with freelancers. You will be the main client contact on your accounts, working with your clients to determine the project scope and briefing the agency team.You will really get know your client's business to help execute the best possible outcome for their campaigns and will oversee and manage the project schedules and budgets. You will be super organised, manage resource timelines to meet the client's expectations, whilst juggling a number of projects at different stages.About youHave agency experience, working across creative projectsEnjoy being client facing and get a buzz from making their ideas come to lifeHighly organised and love digital and print projectsLove to keep on learning and like to keep up to date with trends in your client's sectorsGreat attention to detail and ensuring work is executed to briefAdaptable when projects take a change in directionExperience of writing content but this is not essentialGet in touchIf you're interested, please get in touch with your CV as soon as you can, and we can take it from there!